Talent.com
Customer Service Representative Fairfield
Customer Service Representative FairfieldCulligan • Fairfield, CA
Customer Service Representative Fairfield

Customer Service Representative Fairfield

Culligan • Fairfield, CA
14 days ago
Job type
  • Full-time
Job description

Job Responsibilities :

  • Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.
  • Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
  • Providing proactive sales support to assign customer accounts by developing close relationships with the customer base and inside sales teams.
  • Answer customer inquiries on the telephone.
  • Schedule service and delivery orders. Coordinate schedules with the service / operations manager.
  • Bill service, delivery, and new installation orders.
  • Apply customer payments.
  • Complete internal reporting as required.
  • Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.
  • Make outbound collection calls.
  • Take care of over-the-counter customer orders.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Solicit sales of new or additional services or products.
  • All other duties as assigned by the Office Manager

Minimum Qualifications :

  • 2+ years of customer service experience
  • High school diploma or GED
  • Medium Microsoft Word and Excel knowledge
  • Preferred Qualifications :

  • Customer service experience preferably in a sales / marketing environment
  • Data-entry experience
  • Professional Skills :

  • Computer proficiency, especially with Microsoft Office
  • Must be fluent with Windows operating system and basic M.S. Excel and M.S. Word
  • Must have the ability to learn a proprietary customer service program
  • Must have excellent interpersonal and communication skills (verbal / written).
  • Proper phone etiquette
  • Equal Opportunity Statement :

    Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

    Compensation & Benefits :

    Employees of Culligan receive a competitive benefits package and exclusive privileges, including :

  • Medical
  • Dental
  • Vision
  • 401(K)
  • Product Discounts
  • Create a job alert for this search

    Customer Service Representative Fairfield • Fairfield, CA

    Similar jobs
    Field Sales Representative

    Field Sales Representative

    MRC Global • Benicia, CA, US
    Full-time
    MRC Global Sales Representative.Contribute to the execution and achievement of established financial goals; responsible development and growth of existing accounts, driving increased market share w...Show more
    Last updated: 27 days ago • Promoted
    Field Representative - Part Time

    Field Representative - Part Time

    RDSolutions • Fairfield, CA, US
    Part-time
    The retail industry continues to see unprecedented dynamics as it pivots to a true omni-channel shopping experience.Informed retailers are succeeding, and RDSolutions is providing them with the con...Show more
    Last updated: 7 days ago • Promoted
    Field Sales Representative

    Field Sales Representative

    Sonic Internet + Phone • Walnut Creek, CA, US
    Full-time
    Uncapped commission, flexible schedule, full benefits, and more!.Sonic Internet is seeking a highly motivated Door to Door Sales Rep to join our fast-growing team. We are seeking individuals that ar...Show more
    Last updated: 6 days ago • Promoted
    Service Representative - Commercial

    Service Representative - Commercial

    Pacific Coast Supply LLC • Fairfield, CA, US
    Full-time
    Pacific Supply is a distributor of building products with over 40 locations throughout the Western United States and has been serving the needs of the construction industry and the communities sinc...Show more
    Last updated: 23 hours ago • Promoted
    Field Sales Representative

    Field Sales Representative

    Tyndale USA • Concord, CA, US
    Full-time
    Field Sales Representative (FSR).The Tyndale Company, a 9x Top Workplace winner in PA / 5x Top Workplace winner in TX, is seeking a Field Sales Representative (FSR) to join our growing Product Succes...Show more
    Last updated: 29 days ago • Promoted
    Personal Lines Customer Services Representative

    Personal Lines Customer Services Representative

    Brown & Brown, INC. • Walnut Creek, CA, US
    Full-time
    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a Personal Lines Custome...Show more
    Last updated: 23 hours ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Contact Government Services • Concord, CA, US
    Full-time
    Customer Service Representative.Office Support / Full Time Remote.CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large...Show more
    Last updated: 30+ days ago • Promoted
    Service Representative

    Service Representative

    PABCO Building Products, LLC • Fairfield, CA, US
    Full-time
    Pacific Supply is a distributor of building products with over 40 locations throughout the Western United States and has been serving the needs of the construction industry and the communities sinc...Show more
    Last updated: 7 days ago • Promoted
    Remote Customer Service Manager

    Remote Customer Service Manager

    Spade Recruiting • Concord, CA, US
    Remote
    Full-time
    Customer Service Specialist / h2pSpade is looking for a customer service specialist.This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensiv...Show more
    Last updated: 30+ days ago • Promoted
    Healthcare Customer Service & Administrative Representative

    Healthcare Customer Service & Administrative Representative

    Advantage Medical Training Centers • Vacaville, California, US
    Full-time
    Job Description Job Description Job Description Advantage Medical Training is seeking a Customer Service Administrative Representative to support daily operations, student communications, and sch...Show more
    Last updated: 1 day ago • Promoted
    Customer Service Representative III

    Customer Service Representative III

    USA Jobs • Walnut Creek, CA, US
    Full-time
    Customer Service Representative III.Mechanics Bank is currently searching for a full time Customer Service Representative III to join our team at our Redmond Branch. This position is responsible for...Show more
    Last updated: 10 hours ago • Promoted • New!
    Customer Service Representative

    Customer Service Representative

    Chevron Stations, Inc. • Fairfield, CA, US
    Full-time
    Maintain courteous, professional contact with co-workers, customers, vendors, and community at large.Maintain neat appearance and good personal hygiene in compliance with CSI image standards.Suppor...Show more
    Last updated: 6 days ago • Promoted
    Universal Customer Service Representative I

    Universal Customer Service Representative I

    Westamerica Bancorporation • Fairfield, CA, US
    Full-time
    Westamerica is among the largest commercial banks headquartered in California.We are looking for outstanding people to join our winning team. We reached our current strength because our employees, c...Show more
    Last updated: 6 days ago • Promoted
    Field Service Representative of Automotive Service Equipment - Concord, CA

    Field Service Representative of Automotive Service Equipment - Concord, CA

    Hunter Engineering Company • Concord, California, US
    Full-time
    Job Description Job Description Looking to build your career with a company that values innovation , stability , and people ? Join our dedicated team as a Field Service Representative for our Con...Show more
    Last updated: 1 day ago • Promoted
    Customer Service Representative - Remote - 50k-60k / Year

    Customer Service Representative - Remote - 50k-60k / Year

    Spade Recruiting USA • Sierra Brooks, California
    Remote
    Full-time
    Quick Apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show more
    Last updated: 30+ days ago • Promoted
    Property and Casualty Customer Service Representative

    Property and Casualty Customer Service Representative

    Manpower • Walnut Creek, CA, US
    Full-time
    Property and Casualty Customer Service Representative.Our client, a leading provider of insurance solutions for businesses and individuals, is seeking a Bilingual Property and Casualty Customer Ser...Show more
    Last updated: 22 hours ago • Promoted • New!
    Field Sales Representative

    Field Sales Representative

    Tyndale • Martinez, CA, US
    Full-time
    The Tyndale Company is seeking a Field Sales Representative (FSR) to join our growing Product Success team! In this position, the FSR provides support to the Sales Team by traveling nationally to c...Show more
    Last updated: 6 days ago • Promoted
    Customer Service Representative (No Proof of Vaccination Required)

    Customer Service Representative (No Proof of Vaccination Required)

    Path Arc • Contra Costa, CA, US
    Full-time
    Quick Apply
    The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly sol...Show more
    Last updated: 30+ days ago