RESIDENT MARKETING MANAGER

Marketing Manager

We are seeking a hospitality minded marketing leadership professional to join our dynamic airport lounge operations team. Must be based in a location near Dulles, Newark, or Chicago airport hubs. As the Marketing Manager for this busy aviation portfolio, you will be responsible for implementing and elevating the organization's front-of-house standards and client driven initiatives. This role focuses on executing strategic programs that enhance customer satisfaction and guest experience, including merchandising, seasonal activations, and regional promotions. You will work closely with the Director of Marketing for Airport Lounges and Conference Centers to ensure the Aviation division's goals are achieved. Travel required - 50%.

Position Responsibilities :

• Collaborate with the Director of Marketing in the delivery and communication of marketing programs from FLIK to managers to ensure consistent representation of FLIK promotions at each location.
• Support the Director of Marketing in planning and executing seasonal marketing activations and monthly promotions.
• Conduct site visits and identify opportunities to drive customer satisfaction and guest experience.
• Coordinate with marketing and culinary teams to address FOH needs, organize regional site tours, and implement refreshes and seasonal innovations.
• Partner with the corporate FLIK Marketing and Creative Services team to develop tailored local activations for each region we serve.
• Deliver and communicate monthly marketing promotions to managers for seamless implementation.
• Provide support for new account openings, including station diagrams, layouts, and smallwares, and lookbooks.
• Communicate progress, risks, and escalations appropriately at all levels of the organization, or multiple departments, and businesses.
• Collaborate and build relationships with all stakeholders - including senior executives, on site operational leadership, and client.
• Work closely with the Director of Marketing to develop quarterly marketing performance reviews and contribute insights for business reviews.
• Collect and analyze data on smallwares usage and wear, creating detailed annual reports.
• Facilitate FOH training, including smallwares management and signage standards. Review and proof marketing materials to ensure accuracy and consistency.
• Collaborate with the operational services team to develop strategies for enhancing the FLIK brand presence.
• Analyze and report on the effectiveness of communication strategies and objectives.
• Support the marketing and creative departments in developing sales strategies.

Role Requirements :

Associates at Flik Hospitality are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.