Concierge

Job Description

Job Description

Description :

Position Title : Concierge

Department : Front Desk Concierge

Exempt Status : Hourly / Non-Exempt

Supervisor : HR / Business Office Director

GENERAL SUMMARY :

The Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction, and other appropriate assistance to residents, staff, guests and vendors. Performs a variety of clerical duties as assigned.

PRINCIPLE DUTIES :

Essential Job Duties (Other duties will be assigned as needed) : Must be willing and able to do the following

• Opens and closes the front desk and properly secures all files, keys, and equipment in the office area
• Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office
• Accepts and records, as directed, payments, reservations, appointments, cancellations and the like
• Confirms scheduled transportation and event registration with residents
• Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community
• Overnight Concierge / Security : Delivers newspapers to the resident’s apartments & collects trash from IL apartments.

Requirements :

PHYSICAL REQUIREMENTS / WORKING CONDITIONS :