Salesforce Administrator IV

Salesforce Administrator IV

FLSA Status

Exempt

Schedule :

Work hours will depend on the business hours of the time zone serviced.

To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.

In This Role, You Will :

Serve as primary system administrator for the Salesforce environment. Be responsible for executing day-to-day operations of the Salesforce platform, ensuring its effective use across the organization with 2,000+ users. Handle complex tasks related to administration setup, e.g., managing users, security controls, and data as well as creating roles, profiles and permission sets. Support users, troubleshoot issues, maintain data integrity, and implement customizations. As a Salesforce SME, work closely with other team members to document system changes, assist in training users, and help plan for platform updates and enhancements.

Responsibilities and Essential Duties :

• Lead the build and management of custom objects, page layouts, complicated workflows, complex reports and personalized dashboards as required.
• Manage Salesforce objects and processes for the organization.
• Maintain overall system configuration including workflow rules, validation rules, formula fields, escalation rules etc. ensuring data integrity and security within the system. Document system specifications and configurations.
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
• Facilitate automation of processes using Salesforce tools such as process builder, flow automation, validation rules.
• Manage less complex Salesforce integrations - those not handled by a Salesforce Developer or Consultant / Partner.
• Identify, install and maintain appropriate apps from the AppExchange for event management, mass email, document merge, and more.
• Monitor Salesforce release changes and advise business partners and department leaders on any impacts on production.
• Create and execute test plans and scenarios. Troubleshoot issues noted during testing or reported by users.
• Conduct research on best practices and industry trends. Identify, document, recommend, and implement opportunities to improve system functionality and user experience.
• Adhere to Salesforce best practices and document solution designs for data model changes.
• Validate development changes and ensure consistency with data dictionary and entity-relationship solution designs.
• Update and maintain centralized data dictionary across teams for the program.
• Document modifications and customizations made in Salesforce including detailed descriptions, the rationale behind changes, and the impact on existing processes, to ensure clear understanding and easy reference for future maintenance and development.
• Provide direct support in planning for upcoming upgrades, seasonal releases, and long-term projects. Assess potential impacts, prepare necessary resources, coordinate with relevant stakeholders, and develop detailed timelines to ensure smooth and efficient implementation and minimal impact on ongoing operations.
• Contribute to the ongoing development and enhancement of Salesforce skills across the organization by providing support and continuously developing resources.
• Complete projects, prioritize tasks, and provide frequent progress reports with limited direction.
• Act as a resource and mentor to junior team members by sharing knowledge and working shoulder to shoulder to provide guidance, promote best practices, and foster growth.
• Handle escalated problems and / or situations that are difficult and complex in nature.
• Cultivate business relationships with stakeholders to foster collaboration and drive project results to achieve organizational objectives.
• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

IND1 #LI-Onsite #LI-JA2

Required Qualifications :

Preferred Qualifications :

Physical Demands :

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and / or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.

Compensation : Salary (commensurate with experience) + Bonus

Benefits : Mariner Finance offers comprehensive benefits to eligible employees, including :

Benefits provided are consistent with applicable state laws and Company policies. Eligibility may vary based on full-time or part-time status, location, or management level.

For additional information, please visit :

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties / functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties / functions of their job, absent undue hardship. Drug / Alcohol / Smoke-free workplace.

Mariner Finance, LLC | NMLS #166564