Escalation Specialist

A company is looking for an Escalation Specialist to support customer service operations.

Key Responsibilities

Meet production expectations while providing support to associates and leadership

Document knowledge gaps and suggest improvements for internal resources

Serve as an escalation point for associates, addressing real-time customer concerns

Required Qualifications

At least 1 year in a customer service or people support role

Strong knowledge of customer support best practices

Ability to provide actionable feedback and identify trends

Excellent self-management skills including organization and time management

Understanding of compliance practices and maintaining confidentiality