Job Description
Job Description
As part of our mobile unit team you will receive an additional pay in addition to the base pay.
Position SummaryThe Front Office Representative performs all front desk activities and ensures completion of necessary paperwork while following all confidentiality and quality management policies.
Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not limited to :
Competitive compensation, with annual merit increases
- Company sponsored PPO medical plan and buy-up option, vision, and dental plans
- 403(b) retirement plan with employer match
- Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday
- Company paid life / AD&D and long-term disability policies
Essential Duties and Responsibilities
Greet clients and patientsSchedules patients’ office visitsComplete patient reminders for appointment timesAnswers phone and take messagesAddresses patient questions or concernsInsures patient confidentialityCommunicates appropriate policy and procedure to patientsIssues registration forms and checks for completion and accuracyObtains current identification such as copies of ID card / driver’s license, insurance card and pertinent sliding fee documentationIdentify sliding fee for patientsVerifies insurance eligibilityFollow appropriate patient walk-in processEnter registration information into computer for new patients; Obtains consent for treatment of minors when appropriateFiles registration documents in medical records according to policy and proceduresHandle superbill process to include : Obtains valid signature on superbill, work with clinic team to ensure all forms placed with superbill, check completeness of superbills, account for all used and voided superbills, post superbill paymentsDiscusses account balance with patients; collect for current payments, past due payments or directs patients to the billing office when applicableRefers patients to eligibility / financial workers if available and necessaryEnsures that daily log and cash on hand balances and all cash accounted for.Completes deposit slip, reconcile cash collected to cash-on-hand dailyProvides general filingEnsures proper policy and procedure are followed with office duties, such as, DNKA, Lab Tracking, Refills, etc.Verifies and ensures competency when utilizing EMR and EPM systemRequired Qualifications
High School Diploma or GED EquivalentPreferred Qualifications
1 year experience as in a medical / dental front office roleEnglish / Spanish fluencySkill in operations computer databasesAbility to read, write, and calculate mathematical figures.Knowledge of general office practices and procedures in a medical / dental clinicKnowledge of programs available that support nutritional / health educationAbility to communicate in a courteous and professional manner via telephone and in personAbility to understand and respond appropriately, effectively, and sensitively to underserved populationsKnowledge of ADA, CPT, and ICD-9-CM codingEqual Opportunity Statement
Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, gender identify and expression or any other category protected by law.
Americans with Disabilities Act (ADA) Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and / or move up to 20 pounds.