Business Partner Manager - Employee Support
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Base pay range
$87,327.00 / yr - $106,496.00 / yr
Summary / Objective
The Business Partner Manager (BPM) is a strategic HR leader responsible for overseeing Employee Relations, Leave Administration, Workers' Compensation, and the Employee Relations Generalist team. This role ensures compliance, drives operational excellence, and fosters a culture of trust, safety, and accountability. The BPM will supervise relevant team members and collaborate across departments to support employee well-being and organizational effectiveness.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee Relations
- Lead resolution of employee relations issues, ensuring fair, consistent, and legally compliant outcomes.
- Supervise and develop the Employee Relations Generalists, providing coaching, guidance, and escalation support.
- Conduct investigations and recommend appropriate actions aligned with organizational values and legal standards.
- Partner with managers to address performance, conduct, and engagement concerns.
- Monitor ER trends and proactively address systemic issues through policy, training, or culture initiatives.
Leave Administration
Oversee administration of FMLA, ADA, and internal leave programs.Supervise Leave Administrator and ensure accurate documentation and compliance.Develop and update leave-related policies and procedures.Provide training and resources to managers and employees on leave rights and responsibilities.Manage workers' compensation claims and coordinate with TPAs, legal counsel, and healthcare providers.Ensure OSHA compliance and lead return-to-work and modified duty programs.Monitor trends and conduct audits to identify risks and opportunities for improvement.Strategic Leadership & Collaboration
Serve as a strategic partner to the Director of People & Culture and other HR leaders.Analyze data across ER, leave, WC, and generalist domains to inform decisions and improve outcomes.Collaborate with legal, risk management, and operations to align HR practices with business goals.Stay current on federal, state, and local employment laws and ensure organizational compliance.Lead initiatives that support retention, engagement, and inclusive practices across the employee lifecycle.Adhere to company policies and procedures in addition to regulations, laws and other requirements from applicable governing bodies, certification, licensure and / or accreditation entities, etc.This is a hybrid position, requiring flexibility to work both remotely and on-site.
Other Responsibilities
Other duties as assigned.Supervisory Duties
Direct supervision of :
Employee Relations GeneralistsLeave AdministratorMay provide dotted-line support or mentorship to other P&C team members.Assign tasks, manage workloads, and prioritize team projects to ensure efficient handling of employee relations cases and other People & Culture responsibilities.Review and adjust team priorities based on organizational needs, ensuring timely and effective responses to employee relations issues.Education, Skills, Experience and Requirements
Bachelor's degree in Human Resources, Business Administration, or related field; Master's preferred.Minimum of 5 years of progressive HR experience, including employee relations, leave administration, and workers' compensation.At least 2 years of direct supervisory experience, preferably overseeing HR generalists or program coordinators.Strong knowledge of employment law, FMLA, ADA, OSHA, and workers' compensation regulations.Proven leadership and coaching skills, with a track record of developing team members and managing performance.Excellent communication, analytical, and problem-solving abilities.Proficiency in HRIS systems and Microsoft Office Suite.Preferred Qualifications
Professional certifications (e.g., SHRM-CP / SHRM-SCP, PHR / SPHR).Experience in unionized or multi-state / global environments.Familiarity with ER case management tools (e.g., ServiceNow, Workday).Valid driver's license and insurable driving record, if applicable.Competencies and Attributes
Conflict Resolution and MediationApproachable and TrustworthyAnalytical and Critical ThinkingCultural Awareness and SensitivityConfidentiality and IntegrityProblem-Solving MindsetPhysical Demands / % of time
51-75% Standing and / or walking,
75% other unspecified.
Work Hours
Monday thru Friday 8am-4 : 30pm
Travel Requirements
This position requires approximately 20% travel.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Individual and Family Services
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