Service Operations Supervisor, Healthcare Claims Department

Health Advocate

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!

Responsible for overseeing the daily tasks and workflow of assigned team of associates / specialists by providing direction and structure and aiding to answer questions using knowledge of services and benefits to help guide employees and perform necessary on the job training.

Job Responsibilities :

• Responsible for the administrative functions and supervision of an operations unit. This includes backlog and quality management for a team of Operations / Customer Service associates
• Provide organization, direction and staffing for all assigned service calls and case load assignments to ensure all calls are answered in accordance with Health Advocate's policies and procedures.
• Monitor calls and audit case files daily to ensure the proper target resolution is identified and that, if possible, the case is closed at or near the target resolution.
• Ensure assigned staff members meet or exceed the standards, results, and responsibilities of their respective positions.
• Coach, mentor, and evaluate the performance of an assigned team.
• Assist in the selection, counseling, and discipline of all staff on the team.
• Provide oversight and direction to staff for assigned cases.
• Responsible for problem-solving issues and coordinating efforts with internal departments and subject matter experts.
• Provide healthcare benefit and claims consultation and support when appropriate to all internal departments.
• Routinely evaluate and monitor service calls and case management procedures to recommend any necessary changes to the Operations Manager.

Team Interfaces / Customer Service - Establish and maintain a professional relationship with internal / external customers, team members and department contacts

Mental and Physical Requirements

Related Duties as Assigned

Minimum Qualifications

Education

Other

A successful incumbent in the job will be able to demonstrate the following skills and abilities :

Why Health Advocate?

At Health Advocate, we don't just resolve claimswe build trust and provide peace of mind. Here's what you'll gain by joining us :

Your Next Move

Ready to transform challenges into resolutions and make healthcare easier for those we serve? Apply today and take the first step toward a rewarding career with Health Advocate!

Company Overview

Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.