Learning Delivery Associate

JOB SUMMARY

Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.

JOB RESPONSIBILITIES
• Conduct new hire training in a classroom setting
• Conduct follow-up one-on-one training when necessary
• Conduct refresher training sessions
• Conduct certification sessions
• Attend training meetings
• Attend training/quality assurance meetings
• Assist training department with any other necessary functions
• Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.

OTHER RELATED DUTIES
• Conduct new hire training in a classroom setting
• Conduct follow-up one-on-one training when necessary
• Conduct refresher training sessions
• Conduct certification sessions
• Attend training meetings
• Attend training/quality assurance meetings
• Assist training department with any other necessary functions
• Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.

QUALIFICATIONS

Minimum Education and Experience:
• Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
• Previous experience in training and/or customer call center experience

Knowledge, Skills and Abilities:

• Demonstrated knowledge of adult learning techniques and best practices in training delivery
• Demonstrated knowledge of specific account provisions, products, and policies
• Ability to communicate effectively both orally and in writing
• Excellent attendance and punctuality
• Demonstrated effective listening skills
• Demonstrated proficiency of presentation skills
• A wide degree of creativity and latitude is expected
• Knowledge of Microsoft Word, Excel, and PowerPoint
• A great attitude

Work Environment:
Ability to work in a fast paced, ever changing environment

Physical Demands:
Ability to stand while conducting training classes
Ability to travel to centers to deliver training or to monitor, evaluate and coach team members.

Equal Opportunity Employer – Veterans/Disabled