Job Description
Job Description
Firebirds Wood Fired Grill is a privately owned polished casual American restaurant concept offering an energetic twist on the traditional grill, featuring a boldly flavored menu in an elevated, fire-centric atmosphere. Signature menu items include hand-cut steaks and fresh seafood seared over locally sourced hickory, oak or pecan wood on Firebirds’ exposed wood-fired grill. Complementing its inviting dining room, guests will find the award-winning FIREBAR® and a full-service patio with seasonal comforts. Firebirds partners with Alex’s Lemonade Stand Foundation year-round, having raised about $3.5 million for childhood cancer research through the sale of fresh-squeezed lemonade.
- This position sits in Charlotte, NC, only candidates within a commutable distance will be considered
Key Responsibilities :
Operations Management : Oversee, manage, and prioritize project and operational activities.System Management : Oversee the deployment, maintenance, and optimization of NCR Aloha POS, Hot Schedules, Opentable, and Olo systems.Team Leadership : Lead and mentor a team of IT professionals, ensuring continuous development and high performance.Vendor Management : Manage relationships with technology vendors and service providers to ensure optimal performance and support.Project Management : Lead technology projects from conception through implementation, ensuring timely delivery and within budget.Data Security : Ensure all systems are secure and compliant with industry standards and regulations.Troubleshooting : Provide high-level support for complex technical issues, ensuring minimal disruption to restaurant operations.Training : Develop and deliver training programs for staff to maximize the use of technology systems.Innovation : Stay abreast of industry trends and emerging technologies to keep the company at the forefront of restaurant technology.Qualifications :
Education : Bachelor’s degree in Information Technology, Computer Science, equivalent experience.Experience : Minimum of 7-10 years in a technology leadership role within the restaurant industry.Technical Skills : Extensive experience with NCR Aloha POS, Hot Schedules, OpenTable, and Olo.Additional Experience : Experience with Elo, FreedomPay, Paytronix, Data Central, ServiceNow and RingCentral is a plus.Leadership Skills : Proven ability to lead and develop high-performing teams.Project Management : Strong project management skills with a track record of successful technology implementations and service desk management.Communication : Excellent verbal and written communication skills.Problem-Solving : Strong analytical and problem-solving abilities.Benefits :
Competitive salary and performance-based bonusesHealth, dental, and vision insurance401(k) with company matchPaid time off and holidaysProfessional development opportunities