Principal Product Designer

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

Our mission is clear : to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise,interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

At interface.ai, we are at the forefront of a seismic shift in how banking experiences are imagined and delivered. As the first Principal Product Designer in our fast-growing startup, you will be leading the design revolution for a new era of banking defined by Agent AI. We envision the future of banking as a fully AI-powered, multi-modal experience—where traditional point-and-click (WIMP : Windows, Icons, Menus, Pointer) interfaces give way to seamless, conversational, and intuitive interactions. This is your opportunity to shape a digital companion that redefines financial well-being for customers (our 'BankGPT') and enhances workforce productivity for employees. You will not only own and evolve the product experience but also influence the cultural and creative DNA of our design team.

Responsibilities :

• Lead the design process from concept to delivery, collaborating closely with product managers, engineers, and other cross-functional teams.
• Conduct user research, gather insights, and translate findings into actionable design solutions.
• Develop wireframes, prototypes, and high-fidelity designs for web and mobile applications, with a keen focus on usability and accessibility.
• Design conversational interfaces for AI-driven interactions, leveraging natural language processing (NLP) and machine learning to deliver personalized and efficient user experiences.
• Iterate on designs based on user feedback, usability testing, and data-driven insights to continuously improve product performance.
• Establish and maintain design guidelines, patterns, and best practices to ensure consistency across all digital touchpoints.
• Mentor and provide guidance to future members of the design team as the team grows, fostering a culture of creativity, collaboration, and continuous learning.
• Drive the design vision for multi-modal interfaces that integrate voice, text, and visuals, eliminating legacy UI paradigms and enabling next-gen Agent AI experiences.
• Collaborate with AI and engineering teams to redefine how customers interact with their bank and how employees work within the bank.

Requirements :

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

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