Customer Order Management Specialist

Oxford Solutions is hiring a Customer Order Management Specialist to support our aerospace manufacturing client.

This role focuses on assisting business customers, internal teams, and vendors with order processing, ticketing, and issue resolution.

Responsibilities

Respond to customer and internal inquiries via phone, email, or ticketing system

Process and track orders, returns, and exchanges in compliance with company standards

Review and update customer account information and documentation

Troubleshoot product and order-related issues, escalating technical concerns as needed

Collaborate with manufacturing, sales, and operations teams to resolve customer issues

Maintain accurate records in ERP / CRM systems

Qualifications

Bachelor's Degree required

1-3 years of customer service or order management experience in a manufacturing, aerospace, or industrial setting

Strong organizational skills and attention to detail for handling technical documentation

Proficiency with computer systems, CRM, or ticketing platforms

Strong written and verbal communication skills

Ability to multitask in a fast-paced environment

Preferred

Experience with aerospace / industrial products or technical order management

Familiarity with customer service software or ticketing systems (e.g., Zendesk, Freshdesk)

Bilingual (Spanish or another language) a plus

Customer Order Management Specialist - 25-00596

IND123

by Jobble