CSR ECOM

Customer Service Representative

The CSR is responsible for the duties listed below and is the support staff supporting our customers' needs, along with any additional duties as assigned by management.

Strategic purpose of full-time focus on developing, tracking, compiling, analyzing and communicating measurements of business activity that describe customer service and experience. This role will provide the company with a better understanding of the customer as well as opportunities to improve overall customer service. This position will be responsible for providing data-driven insights focused on our customers in the form of analytics, reports and presentations generating compelling and actionable insights for all stakeholders.

Duties and responsibilities :

• Must be able to communicate at a high level to production employees, management and customers
• This position must be computer literate.
• General office duties, ordering supplies, scanning / faxing, filing, answering phones
• Maintain excellent working conditions, a safe work environment, and high morale within the plant.
• Keep DC Operations Manager and Production Manager informed regarding problems or situations that may affect the overall production operation of the plant.
• Must display emotional control in time sensitive situations and be able to multi-task
• Must be able to communicate clearly and effectively
• Strong decision making ability, self-motivated and results-oriented.
• Ability to work effectively and independently in a multi-task, high-volume environment.
• Comply with company policies and procedures.
• Learn and comply with Pratt Industries quality procedures and policies. Stop bad quality from leaving the facility to the Customer. Catch it on the front end of manufacturing the product. Strong attention to detail for poor quality; prevent bad quality being sent to customer.
• Performs a variety of tasks in the assigned department. Possible to be in multiple areas of the plant during the week working on varied projects and customer orders.
• Performs general duties and responsibilities as required.

Position requires data input to perform the following tasks :

Education and / or experience :

Language skills :

Mathematical skills :

Reasoning ability :

Technical skills :

Physical demands :

Work environment :

Performance measurements :

The performance of the CSR will be measured as follows :