Customer Accounts Manager

divh2Customer Accounts Manager/h2pThe salary range for this role is $13.50 to $14.25 per hour. This position is also eligible for incentive pay based on performance./ppAarons Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager./ppSkills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aarons team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life./ppThe Work/pulliAttainment and upkeep of customers accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments/liliAssist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy/liliSecond up to the General Manager/liliBuild authentic customer relationships to support customers in their ownership goals and drive sales/liliManage the collections process by counseling customers to gain timely lease/merchandise renewals/liliReview and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements/liliContact customers who have not renewed merchandise agreements/liliMaintain customers contact over the phone and through home visits/liliUpdate customers information and maintain accuracy/liliManage entire accounts staff to achieve daily, weekly and monthly accounts department goals/liliClean and certify merchandise in the cleaning station for all merchandise personally returned/liliComplete and maintain weekly vehicle maintenance sheet and route sheets daily/liliLoad, secure and protect product in company vehicle/liliSafely operate company vehicle/liliAssist the Sales Team as needed/liliAny other reasonable duties requested by management/li/ulpRequirements/pulliUnited States at least 21 years old with a valid state Drivers License and compliance with the Companys Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18./liliMust meet DOT requirements to obtain certification in required states (United States)/liliAbility to work schedule of hours varying from 8 am to 9 pm/liliAbility to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly/liliTwo years of college or two years of previous management experience preferred/liliHigh School diploma or equivalent preferred/liliExcellent interpersonal and communication skills/liliHigh energy with the ability to effectively perform all functions of the store and multitasking effectively/liliProper telephone etiquette/liliUphold the Aarons Brand and protect company assets/liliMaintain a professional appearance/liliProficient computer skills/li/ulpAarons Total Rewards/ppOur team members are our greatest asset. As an expression of our appreciation, Aarons is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:/pulliPaid time off, including vacation days, sick days, and holidays/liliMedical, dental and vision insurance/lili401(k) plan with contribution matching/li/ulpNote that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employees pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law. Benefits vary based on FT and PT employment status./ppAbout Aarons At Aarons, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aarons for the same reason you should choose us for the next step in your career our ability to positively influence peoples lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today. Aarons is an Equal Opportunity Employer. Aarons is committed to creating a diverse and inclusive work environment, celebrates our team members differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com./p/div