Infrastructure Engineer

Job Title: Infrastructure Engineer
Location: USO-Information Tech Services
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 282476
About Us

The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.

Job Summary

This is a professional (working) level position responsible for maintaining the operation of select WAN related network services according to higher education system policies and procedures. The position coordinates and implements network software and hardware upgrades of varying complexity. The position troubleshoots and resolves WAN/Optical performance, connectivity, and related network problems of varying complexity.

Responsibilities

1. Responds to network service interruptions.

2. Installs new network devices.

3. Configures routers and switches.

4. Manages optical networking equipment.

5. Works with vendors to obtain quotes and procure parts, supplies and equipment.

6. Schedules network maintenance.

7. Troubleshoots the configuration, reconfiguration, and installation of networking equipment.

8. Monitors network utilization trends, gathers statistics, and analyzes data for proactive network capacity planning.

9. Provides consultation, technical expertise, information and support to central office staff, USG institutions and other customers.

10. Designs, implements, and monitors enterprise data, voice, optical, and wireless networks.

11. Works as a member of a 24 hour on-call rotation for network emergencies and outages.

12. Performs related duties as assigned.

Preferred Qualifications

Baccalaureate degree preferred, or equivalent combination of education, training, and experience.

Over three years of related experience required.

Knowledge, Skills, & Abilities

1. Knowledge of networking concepts.

2. Knowledge of project management principles.

3. Knowledge of optical networking technologies.

4. Knowledge of routing protocols and network media.

5. Knowledge of Board of Regents policies and procedures.

6. Skill in directing projects and delegating responsibilities.

7. Skill in collaborating with multiple constituents.

8. Skill in decision making and problem solving.

9. Skill in interpersonal relations and in dealing with the public.

10. Skill in oral and written communication.

11. Ability to respond diplomatically to sensitive and critical issues.

12. Ability to effectively multi-task.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this institution, and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG). These Bylaws and Policies are available for inspection upon request.

Equal Employment Opportunity

The University System Office is an equal employment, equal access, and equal opportunity employer. It is the policy of the University System Office to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For questions or more detailed information regarding this policy please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

Other Information

SUPERVISORY CONTROLS:

The supervisor assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

This position has no supervisory responsibilities.

COMPLEXITY/SCOPE OF WORK:

The work consists of varied specialized duties. The necessity of providing for the needs of multiple campuses with diverse needs and resources contributes to the complexity of the position.

The purpose of this position is to develop, maintain and support network infrastructure. Success in this position contributes to the efficiency and effectiveness of a variety of USG and institutional operations.

CONTACTS:

Contacts are typically with other system office employees, college and university staff, vendors, and members of the general public.

Contacts are typically to give or exchange information, to resolve problems, or to justify, defend or settle matters.

PHYSICAL DEMANDS/ WORK ENVIRONMENT:

The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, or stooping.

The position may involve lifting and installing hardware.

The work is typically performed in an office.

Background Check

Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification.

For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted. The University System Office holds the sole discretion in assessing eligibility for employment.