Network Administrator - Garland

Network Administrator – Garland, TX

AmpThink is a leading provider of technology systems for world-class stadiums and arenas throughout North America. We are seeking a Network Administrator to join our team at our Garland, Texas headquarters.

This position will be part of our Network Operations Center (NOC) , supporting both internal IT functions and customer network operations across the country. The role will focus on ensuring smooth day-to-day operations, providing tactical network support, and assisting with customer requests through platforms like Zoho Desk and Zoho Projects

Key Responsibilities :

• Participate in daily NOC operations, including monitoring and maintaining network infrastructure.
• Assist with office IT functions, ensuring internal systems run reliably and securely.
• Support customer network requests nationwide, collaborating with venue operations teams and technology architects.
• Respond to and resolve help desk tickets related to networking, IT systems, and customer support.
• Document systems and processes, including sub-contractor requirements, network configurations, and operational procedures.
• Develop and maintain both high-level and low-level network documentation, including IP networks, Wi-Fi, IPTV, compute, and telephony systems.
• Provision and optimize networks to support customer applications and venue technology initiatives.
• Education and / or Work Experience
• 2 years of work experience in a technology-based business or engineering firm.
• A technical / information technology degree or engineering degree in a related field; a Bachelor's degree is preferred.
• CCNA Certification or equivalent knowledge of Cisco systems.
• Skills
• Ability to work in a high pressure environment with multiple competing priorities and personalities.
• Ability to build and maintain strong relationships both inside and outside the organization.
• Strong organizational skills and the ability to understand and articulate solutions to problems.
• Excellent communication skills.
• Capability to multi-task and respond to change effectively and positively.
• Ability to prioritize and perform work in a timely manner.
• A passion for learning and continuous education.
• Ability to develop, read, and understand network documentation.
• Comprehensive knowledge of IT systems and their function.
• Other
• Mandatory background and drug screening.

AmpThink offers benefits which include 3 weeks of paid leave per year, 8 paid holidays, health insurance (PPO) premium paid in full for employees, and a Simple IRA retirement savings plan which matches dollar for dollar up to 3% of employee's annual salary. Our AmpForce program allows employees to use 3 paid workdays to work for a charity or non-profit of their choosing. Our AmpThink gear program allows employees to select AmpThink logo gear each year. AmpThink employees also have access to optional, voluntary group benefits such as dental, life, disability, and financial planning.

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