CRM Communication Coordinator Job at Community College of Philadelphia in Philad

Posting Details

Position Information

Position Title

CRM Communication Coordinator

Requisition Number

SCA00818

General Description

Reporting to the Director of Admissions & Enrollment Management, the CRM Communication Coordinator is primarily responsible for outreach initiatives by leveraging our Customer Relationship Management system (Slate) to communicate with critical constituencies who support enrollment at the College. This position coordinates outreach activities with prospects, applicants, parents, secondary schools, city and community agencies, external program initiatives, and other targeted markets. These activities include email, text, print and phone campaigns developed in collaboration with the College's recruitment staff, enrollment navigators, academic and support departments as well as marketing and communications. This position may require participation in recruitment events on evenings and weekends to build the reputation of the College and provide detailed information about academic opportunities, scholarship, financial aid and campus life.

College Intro

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Specific Responsibilities

• Build and manage communication plans in Slate CRM and internal texting platform to all constituencies who support enrollment.
• Manage Slate CRM and texting platform to ensure appropriate and timely information is provided to students to assist them in moving from inquiry to applicant to enrollment.
• Write, edit and update email and text communications to increase applicants and effectively move students through the enrollment process.
• Coordinate with marketing, and academic and student support departments (Academic Pathways / Departments, Advising, Counseling, Single Stop, CME, etc.) to develop CRM-based communication campaigns to promote support services and academic programs poised for growth.
• Build portals, write queries, and build forms within Slate
• Collaborate with the Deans and Pathway Coordinators to develop CRM-based communication campaigns to promote academic programs poised for growth.
• Assist the Director with planning and promoting campus events such as Open Enrollment, Application Days, Open Houses, etc., and coordinate with external constituencies.
• Assist the Director in collecting and researching data to generate reports that aid in data-driven decisions to move future students through the enrollment process.
• Complete necessary administrative functions related to data management and written communications, such as editing, scheduling, and coordinating with recruiters on messaging.
• Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.
• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds.
• Other duties as assigned.

Minimum Qualifications

Preferred Qualifications

Work Location

Main Campus

Benefits Summary

Benefits :

"Success Starts Here" at Community College of Philadelphia. We recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most.

Full-time faculty and staff benefits include :

Additional College benefits :

For More information about the College benefits and eligibility based on employee class, please visit : https : / / www.myccp.online / human-resources / benefits-eligibility

Salary Grade or Rank

Min Salary / Hourly Rate

$ 47,389

Max Salary / Hourly Rate

$ 78,192

Job Posting Open Date

02 / 05 / 2025

Job Posting Close Date

Type of Position

Administrator

Job Category

Employment Status

Full-Time

Special Instructions to Applicants

Interested candidates should complete an online application.

Community College of Philadelphia is an equal opportunity employer and does not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, status as a Vietnam Era Veteran or disabled veteran or any other status protected by law, in matters pertaining to employment.