Associate Director, Gift Processing

Associate Director, Gift Processing

Oversees, directs, and maintains all aspects of donation processing while providing customer service. Acts as a liaison between departments, faculty, staff, students, and external entities to ensure continuity and quality of customer service between University departments and community, fostering cooperative relationships and ensuring compliance with policies and regulations.

Responsibilities :

• Monitors and supports day-to-day activities of the gift processing team, ensuring that processes are occurring within set timeline.
• Ability to understand and interpret department policies and regulatory requirements.
• Develops and produces reports related to historical giving summaries.
• Manages the Gift Services Financial Analyst, ensuring accurate pledge tracking and monthly reporting.
• Ensures compliance of major gifts including coordinating reporting as necessary.
• Implements and administers new and existing department programs and services to internal and external customers.
• Ensures customer satisfaction by analyzing customer complaints, concerns, and suggestions. Provides appropriate follow-through to ensure quality customer service.
• Facilitates cooperative and collaborative relationships with supporting organizations.

Work Environment and Level of Frequency Typically Required :

Minimum Qualifications :

Preferences :

Additional Information :

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and / or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action / Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director / Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO / AA). More information, including the Director / Title IX Coordinator's office address, electronic mail address, and telephone number can be located at : https : / / www.utah.edu / nondiscrimination / Online reports may be submitted at https : / / oeo.utah.edu https : / / safety.utah.edu / safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.