Client Success - Onsite (Tampa, FL)

We are a fast-growing technology startup specializing in compliance solutions, and we are seeking a Client Success to join our team. The ideal candidate will have a strong background in compliance, governance, and risk management, combined with a proven track record of managing client relationships and driving customer success. As a self-starter with excellent communication skills, you will play a critical role in ensuring our clients achieve their compliance goals while fostering long-term relationships.

Key Responsibilities

• Client Relationship Management : Build and maintain strong relationships with clients, acting as their primary point of contact and trusted advisor for compliance solutions.
• Onboarding and Training : Oversee the onboarding process for new clients, ensuring they are effectively trained and able to utilize our solutions to their full potential.
• Customer Support : Provide ongoing support and guidance to clients, addressing any issues or concerns promptly and effectively.
• Strategy and Planning : Work with clients to develop and implement compliance strategies and roadmaps tailored to their specific needs.
• Performance Monitoring : Regularly assess client satisfaction and solution effectiveness, proactively identifying opportunities for improvement and expansion.
• Product Feedback : Collaborate with internal teams to provide client feedback, contributing to product development and enhancements.
• Reporting : Prepare and deliver regular performance reports to clients, highlighting successes and areas for improvement.

Key Qualifications

Key Performance Indicators (KPIS)

Customer Support Efficiency :

Client Satisfaction and Retention :

Client Engagement and Usage :

Performance Monitoring and Reporting :

Product Feedback and Improvement :

Sales and Expansion :

Benefits

How to Apply

If you are passionate about compliance and dedicated to helping clients succeed, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role. Also include specific Client Success Stories that include a brief section or link to client success stories to illustrate the impact of the role.

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