Sales Operations Manager, Digital Sales

Sales Operations Manager

This is a hybrid role - our team collaborates in-person out of our incredible offices 50% of the time.

About The Role

We are looking for a Sales Operations Manager to support the newly created Digital Sales Center (DSC) that sits within our wider Delivery Commercial Operations (DCO) organization. The DSC is a global scaled sales organization, with Regional Sales Leaders, which uses a combination of offshore BPO agents, as well as digital capabilities, to acquire and manage long-tail SMB merchants.

As the Sales Operations Manager for DSC, you will partner closely with Regional DSC Sales Leaders to implement and run the rhythm of business cadences, drive predictability in reporting, design territories and allocate quality leads, analyze business trends, devise regional GTM strategies and lead growth initiatives. You will also work closely with the broader Sales Operations team that support the onshore sales organization and larger merchant segment base to ensure we have clear Rules of Engagement between the organizations and that we are leveraging relevant materials and processes, where relevant.

The ideal candidate has deep sales operations expertise, broad technical skills, strong stakeholder communication and analytical background.

In this role, you will implement and execute the commercial business cadences, including forecasting, pipeline review, MBRs, QBRs, and beyond. You will drive the design of business requirements documents for organizational tooling and processes, design and execute experiments to drive growth or efficiency, and deeply understand the unique needs of the BPO and digital sales teams to unlock new growth opportunities and remove operational friction.

What You'll Do

Lead the definition of the evolution, management, integration and implementation of sales support systems and processes to meet the needs of a new and growing business

Design and implement a territory model and quality lead allocation process

Own quantitative analysis of the performance of the BPO sales teams

Manage the weekly, monthly, quarterly and annual business cadences

Develop and nurture strong relationships with regional sales operations leads, DSC leadership, finance, HR, regional Merchant Operations, regional Strategy & Planning, deal desk and other stakeholders

Lead special projects in and outside of their segment and territory.

Basic Qualifications

6+ years of experience in Sales Operations, GTM Strategy, Revenue Operations, or similar functions, preferably that are global in nature

Prior experience working across multiple organizational functions, such as territory design, Salesforce data integrity, lead management, Weekly Business Reviews, pipeline management, systems and tooling, business performance tracking

Proficiency in SQL

Experience with Salesforce (SFDC)

Bachelor's degree

Preferred Qualifications

1-2 years of experience as an Account Manager or an Account Executive in B2B environment

Experience working with scaled sales teams or BPO sales

Ability to operate successfully in a lean, fast-paced organization

Ability to scale quickly

Proven ability to define, refine, and implement sales processes, procedures, and policies to enhance operational efficiency

Strong analytical skills with the ability to interpret complex data and translate insights into actionable recommendations, reports, and presentations