Bottle Shop Manager

Job Purpose

The Bottle Shop Manager oversees daily operations of the tasting room bottle shop, ensuring an exceptional guest experience through knowledgeable wine guidance, warm hospitality, and seamless service. This role manages wine and retail merchandising, inventory accuracy, and cash handling, while also supporting front of house operations and special events. The Bottle Shop Manager works closely with the Lounge Manager to create a welcoming, well-organized environment that reflects the winery's standards of quality and hospitality.

Qualifications

• 2-5 years of retail experience; prior management experience strongly preferred
• Winery, tasting room, or hospitality experience preferred
• Knowledge of wine and wine-tasting experiences desirable
• Proven track record of professional growth and success in prior roles
• Strong leadership, delegation, and team-building skills with a "can do" attitude
• Excellent communication and interpersonal skills
• Outstanding customer service orientation with the ability to create memorable guest experiences
• Highly organized, detail-oriented, and able to manage multiple priorities
• Goal-driven with the ability to develop and achieve sales objectives
• Computer literacy required
• RAMP and ServeSafe certifications required (must be maintained throughout employment)
• Dependable, motivated, and able to work independently while taking direction well
• Commitment to excellence, reliability, and continuous learning

Duties and Responsibilities

Operations & Inventory Management

Team Leadership & Development

Guest Experience & Front-of-House Support

Events & Hospitality

Administrative Responsibilities