System One is hiring : UX Content Conversation Designer in Ashburn

Job Title : UX Content Conversation Designer

Location : Ashburn, VA

Type : Contract

Contractor Work Model : Remote

Description :

Design end-to-end conversation flows for chatbots and other conversational interfaces like IVR.

Write conversational content that aligns with our brand voice and user needs.

Collaborate with product managers, engineers, and researchers to define and implement conversation strategies.

Use data, user research, and testing to iterate and improve conversations over time.

Define intents, utterances, and response logic for AI / NLU systems.

Establish and maintain conversation design guidelines and best practices.

Advocate for the user, promoting accessibility and inclusivity in language.

Qualifications :

2+ years of experience in conversation design.

Strong portfolio of conversational work (chat, voice, or multimodal).

Excellent writing and editing skills with an ear for natural-sounding language.

Understanding of design thinking, user experience principles, and accessibility standards.

Familiarity with conversational AI platforms (e.g., Dialogflow, Rasa, IBM Watson, Voiceflow, etc.).

Comfort with ambiguity and a collaborative spirit.

Experience in designing and developing conversational flows for chatbots, voice assistants, and other AI-powered interfaces.

Proficiency in usability testing and user research.

Strong portfolio demonstrating conversational UI / UX projects.

Familiarity with conversation design tools.

Additional Information :

A Contractor - UX Content Conversation Designer creates engaging, user-centric conversational experiences for digital products and services.

Note : The job description has been cleaned up for clarity and formatting. The original content contained some redundancies and irrelevant details which have been omitted or integrated for coherence.

Company Information and Equal Opportunity Statement :

System One and its subsidiaries are leaders in delivering outsourced services and workforce solutions across North America. We offer health and welfare benefits, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or other protected characteristics.

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Ref : #850-Rockville (ALTA IT)

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