IT Help Desk Technician- Onsite in Denver, CO

Description

IT Help Desk Technicians utilize several skills to provide all-star service to Applied Tech's internal teams and customer support to our clients. You will be onsite at a client site all of the time, 40 hours a week. You understand high-quality customer service, respond with appropriate professionalism and urgency, and have a knack for adapting your interpersonal style to many different types of users. You know how to support integrated enterprise applications, troubleshoot hardware and software, and keep users up and running. Candidates should possess effective communication and a client-first mindset.

This is a full-time position and includes our entire suite of benefits. This is not a contract position. You will be required to report onsite M-F at our client location, located in Arvada, CO.

Employees must be U.S. Citizens or authorized to work in the U.S. and complete an I-9 Form upon hire.

Primary Responsibilities

• Technical issues involving Microsoft's full suite of business applications and operating systems.
• Technical issues involving Apple's full suite of business applications and operating systems.
• Hardware and software support, maintenance and updates for desktops, printers, and mobile devices.
• Mobile Device Management (MDM) for Mac management.
• General knowledge hardware and software support for servers.
• General knowledge firewalls, switches, and wireless access points.
• Logging client issues correctly in our ticket management system.
• Substantial customer service focus with proven results for client satisfaction.
• Demonstrate complete ownership and accountability of incoming tickets.
• Address time sensitive issues promptly.
• Candidates will be required to field incoming requests while working on several items at one time.
• Must be able to meet deadlines and effectively communicate issues / solutions.
• Logging client issues correctly in our ticket management system.
• Ability to work with vendors to get customer environment stable.
• Candidates will be required to field incoming requests while working on several items at one time.
• Must be able to meet deadlines and effectively communicate issues / solutions.
• Must be able to go on-site to help with the needs of the customer.

Education and Qualifications

Compensation

$55,000-$70,000 Annual Salary- depending on experience

Soft Skills

Supervision / Autonomy

Planning / Organization

Process Management

Communication

People Skills / Conflict Management

Physical Requirements

NOTE : This Employee may perform other related duties as requested to meet the ongoing needs of the organization.

Employees must be U.S. Citizens or authorized to work in the U.S. and complete an I-9 Form upon hire.