Data Operations Analyst

Job Description

This position is responsible for managing the data operations of the Advanced Metering Infrastructure (AMI), which includes approximately 900,000 electric meters and 400,000 gas modules. These devices communicate via RF mesh and / or cellular network infrastructure across the service territories.

The AMI system transmits consumption and engineering data to various utility systems and allows customers to view their energy usage online. Working within the Meter Operations Center (MOC), this role supports operational analytics, maintains meter-to-billing data flows, and produces dashboards and reports to ensure efficient and effective operations.

Key Responsibilities

• Manage day-to-day operations of the AMI and related interconnected systems.
• Oversee data flow between the Meter Data Management System (MDMS) and related enterprise systems (Customer Care, Meter Asset Management, Advanced Meter Head-End Systems).
• Monitor and ensure data synchronization across platforms; investigate and resolve data exceptions.
• Collaborate with internal teams (billing, customer service, distribution operations, IT, etc.) to troubleshoot and resolve operational issues.
• Develop and deliver operational reports and presentations for leadership and internal stakeholders.
• Perform routine tasks using established procedures under close supervision.
• Fulfill requests for reports, dashboards, and data analysis to support decision-making.
• Perform other duties as assigned.

Required Qualifications

Preferred Qualifications

Work Conditions