L4 Senior Network Engineer

Job Title : L4 Senior Network Engineer

Location : 12800 Culver Blvd, Los Angeles, California

Primary Skill -

Job Description : Role Overview

The Tech Lead will lead network operations and automation initiatives, ensuring robust customer management and technical excellence. This role requires deep expertise in enterprise network administration, automation, and a proven ability to interface with customers, vendors, and internal teams to deliver high-quality service.

Key Responsibilities

• Oversee and optimize LANs, WANs, VMs, and virtual networks, including routers, switches, firewalls, and load balancers.
• Lead automation projects to streamline network operations, improve efficiency, and reduce manual intervention.
• Manage customer relationships, ensuring high satisfaction through proactive communication, issue resolution, and tailored solutions.
• Negotiate and coordinate with vendors, outsourcers, and contractors for timely and effective delivery of network products and services.
• Recommend and implement improvements to network architecture and technology portfolio, with a focus on automation and scalability.
• Ensure successful installation, configuration, migration, and ongoing support of network infrastructure.
• Drive adherence to ITIL processes and SLAs, monitoring team performance and maintaining service quality.
• Perform root cause analysis, troubleshoot technical issues, and define / maintain operational processes.
• Lead and mentor technical teams, identifying skill gaps and planning training for continuous improvement.
• Manage network monitoring and management tools (e.g., SolarWinds, Moogsoft), and ensure accurate CMDB updates in ServiceNow.
• Provide Level-3 support, handle escalations, and participate in on-call rotations.
• Oversee inventory management for all network devices and ensure compliance with security and business continuity standards.
• Participate in Change Advisory Board (CAB) meetings and represent the team in cross-functional forums.
• Document technical procedures, contribute to knowledge management, and drive operational excellence.

Technical Skills & Experience

Customer Management & Soft Skills

Certifications