Technical Support Specialist

Job Description

Job Description

Are you the go-to problem-solver when it comes to tech questions? LCS is hiring Technical Support Specialists to join our Product Support team. You’ll become an expert in our Rent Manager Property Management Software and help customers get the most out of it by resolving questions and troubleshooting issues—whether it’s related to data, connectivity, reports, or our mobile app—often on the very first call.

If you enjoy learning new technology, digging into challenges, and helping people succeed, this role is for you.

What You’ll Do

• Become an expert in Rent Manager and its related applications
• Troubleshoot software and technical issues via phone, email, and remote sessions
• Guide users with clear communication and best practices
• Document and track issues using ticketing software
• Collaborate with internal teams to improve processes and customer satisfaction

What You Bring

Ideal Candidates

Why Work at LCS

About LCS

London Computer Systems (LCS), based in Cincinnati, Ohio, builds software and technology solutions that help businesses thrive. We’ve been recognized as a Top Workplace since 2012 for our supportive, collaborative, and fun culture.

➡️Candidates who are currently students and will graduate by December 2025 are encouraged to apply.

LCS is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#LI-Hybrid

#L9C1S40

Job Type : Full-time

Expected hours : 40 per week

Schedule :

Work Location : Hybrid remote in Cincinnati, OH 45249

Candidates must live in the Greater Cincinnati area or be willing to relocate.