Tech Support Specialist II

Tech Support Specialist II

9+ Months Contract

New London, CT (Onsite Role)

Duties :

• Deploy new computers to customers. Also evaluate, refurbish, and redeploy computers.
• Troubleshoot user problems at the desktop. Knowledge of PC hardware, software and networking issues.
• Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products.
• Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client.
• Assist Project Managers in the end-to-end process for destination moves and hardware / software upgrades.
• Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration / distribution, UAT, on site resource management, technical training and Day One support.