Experienced Service Consultant

We are seeking a customer-focused Automotive Service Advisor to act as the liaison between our customers and service technicians. The ideal candidate has strong communication skills, automotive knowledge, and a passion for delivering excellent customer service. Jon us and our newly renovated dealership.

Key Responsibilities

• Greet customers and assess vehicle service needs

• Clearly explain recommended services, repairs, and costs

• Prepare and manage repair orders accurately

• Communicate with technicians regarding diagnostics and repair timelines

• Provide status updates and follow up with customers

• Promote additional services when appropriate (upselling ethically)

• Maintain high customer satisfaction and CSI scores

• Handle payments, warranties, and service documentation

Qualifications

• 1+ year experience as a Service Advisor or in automotive service (preferred)

• Strong customer service and sales skills

• Basic automotive knowledge

• Ability to multitask in a fast-paced environment

• Excellent verbal and written communication skills

• Valid driver’s license and clean driving record

What We Offer

• Competitive compensation with performance incentives

• Ongoing training and career advancement opportunities

• Supportive team environment

• Modern service facility and tools

• Medical / Dental / Vision
• 401k - with company match

Must complete and pass drug screening and background check