Snr Analyst Market Development

About us

Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about : the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!

National Grid is hiring a Customer Strategy, Senior Analyst, in Waltham, MA

This is a Hybrid Role - Must live within a commutable distance to Waltham, MA

Job Purpose

The Customer Strategy Senior Analyst, within the Customer Advocacy & Success team, will provide the insight generation, performance tracking, and strategic evaluation required to track and optimize the new MECO tiered discount structure and related affordability initiatives. This role blends data-informed analysis with business strategy, ensuring customer assistance programs meet regulatory expectations, achieve performance goals, and align with the Company's broader affordability and equity strategy.

Key Accountabilities

• Assess market competition and landscape by comparing the Company's products and services to competitors; identify market gaps and opportunities through benchmarking and gap analysis studies.
• Ensure that customer assistance products and services support the overall customer strategy and goals for the MECO rate case order; evaluate whether products and services meet expectations of regulators and stakeholders.
• Support the development and tracking of KPIs and growth / performance metrics for the Low-Income Discount Rate (LIDR) program; monitor success against regulatory and business goals.
• Contribute to the development of go-to-market strategies for the LIDR across gas and electric fuels, leveraging data-driven analysis, stakeholder input, and industry best practices.
• Partner with advocacy, and marketing teams to create and execute growth strategies that increase customer engagement; assist in developing microsegment / targeted messaging and collateral.
• Conduct quantitative and qualitative research to uncover customer needs and considerations, transforming findings into recommendations for program design and outreach.
• Provide insight into program performance, ensuring results are used to optimize strategies and strengthen value propositions for vulnerable customers.

Qualifications

More Information

Salary

$108,000 - $127,000 a year

Salary commensurate with location and experience

National Grid utilizes an assessment that evaluates the job qualifications / characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.