Nurse Liaison I UM & QR

Clinical Delegation Coordinator

Location : 1000 E. Warrenville Road, Naperville, IL 60563

Onsite in Naperville for training and then able to work fully remote

Contract : 2025-11-03 to 2026-06-30

BASIC FUNCTION

This position is responsible for ensuring compliance of the Utilization Management (UM) and Quality Review (QR) functions performed by the Medical Groups / IPAs participating in the networks of BCBSIL's HMOs. Evaluates the need for, designs, and implements educational seminars for Medical Groups / IPA staff, assists in benefit determinations, and provides support on transplant requests, benefit terminations and Individual Benefit Management Program (IBMP) cases.

ESSENTIAL FUNCTIONS

• Reviews and evaluates UM / QR plans for prospective and existing Medical Groups / IPAs in the HMO networks. Prepares reports on findings and communicates outcomes to Medical Groups / IPAs and HMO management.
• Communicates contractual requirements to medical groups, IPAs, and contract management firms, corporate headquarters including but not limited to utilization management, quality review, clinical, and non-clinical quality improvement.
• Monitors UM activities of Medical Groups / IPAs to measure adherence to HMO UM / QR standards by conducting annual UM / QR audits. Evaluates results, prepares reports on findings, and communicates outcomes to Medical Groups / IPAs and HMO management.
• Oversees the development and implementation of corrective action plans for deficient Medical Groups / IPAs as a result of Utilization Management statistics, non-compliance with UM policies and procedures, UM / QR plan reviews, and UM / QR audits. Coordinates with Corporate Audit department regarding corporate site audits and related corrective action plans. Performs follow-up reviews, additional on-site visits, and audits as needed.
• Designs and implements in-services, seminars, and special presentations which promote the UM / QR process in order to provide educational support to Medical Groups / IPAs. Travels to medical groups and IPAs for audits and in-services.
• Prepares cost analyses and makes recommendations to the Medical Director(s) on extra contractual benefit requests. Communicates decision to Medical Group / IPA and monitors usage of approved extra contractual benefits.
• Provides necessary administrative support to assist Medical Groups / IPAs with unusual benefit requests, transplant cases, benefit terminations, IBMP cases, and other special issues. Coordinates activities of support staff.
• Assists management with the annual review and revision of UM / QR standards and audit tools to ensure compliance with NCQA and BCBSI HMO requirements.
• Works in close partnership with Network Consultants to develop strategies which will improve overall Medical Group / IPA performance and promote positive outcomes. Coordinates the transition of care for new and existing members who are currently undergoing a course of evaluation or medical treatment.
• Communicates trends and overall program performance to management.
• Participates on various related committees as necessary.12. Communicate and interact effectively and professionally with co-workers, management, customers, etc.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company business.
• Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

JOB REQUIREMENTS

Please list any other HCSC locations that the contractor can work from, if applicable :

300 E. Randolph (Chicago HQ)

Required Qualification(s) :

Registered Nurse or Licensed Clinical Social Worker

Preferred Qualification(s) :

UM Experience preferred.

NCQA Accreditation standards experience preferred.

Managed care experience.