Business Service Specialist

Cox Fleet is an administrative and operational role that primarily focuses on coordinating fleet maintenance, vehicle assignments, documentation, scheduling, tracking, vehicle compliance, database accuracy, and cost controls. The Support Specialist provides exceptional customer service, collaborates with team members, customers and outside vendors ensuring timelines are met, vehicles are compliant, and department KPIs are maintained. Job Description Duties and responsibilities

• Perform various clerical and administrative duties relating to the Fleet Management program fulfillment.
• Maintain vehicle files, records, billing files, invoice payments, outside vendor, and service provider relationships.
• Maintain detailed accurate, up-to-date information for assigned vehicles via Fleet Management systems including assignments, service requests, registration data, repair, and service records in compliance of State, Federal, and other regulations.
• Analyze, manage, and report customer vehicle information/ shop throughput via daily report and query capabilities.
• Work with customers, both internal and external, to resolve escalated service issues and support during catastrophic events.
• Work with manager to utilize team resources to ensure efficiency, quality work product, and effective customer service against key performance indicators.
• Work with Leader to achieve customer’s expectations of department deliverables through proactive communications, establish and maintain relationships with customers.
• Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
• May be required to provide detailed vehicle information to support utilization and reliability.
• Utilize the fleet asset maintenance systems to monitor and track vehicle repairs.
• Communicate and schedule repairs/enhancements with Fleet Services management and location Technicians.
• Monitor vehicle through Fleet Services fulfillment process to ensure timeline commitment is met. Review completed work ensuring customer quality standards are achieved and/or exceeded. May follow up with customer to confirm completion and satisfaction.

Minimum qualifications include:

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field.
• Strong proficiency with computers, Microsoft Office programs, and internet-based applications
• Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment.
• Ability to perform data analysis and make recommendations on changes to policies, procedures, processes, or methods as needed.
• Ability to maintain accurate records, asset inventories and to create/analyze reports.
• Strong people skills and the ability to effectively communicate with peers, business partners, and leadership.
• Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures.
• Proficient in understanding, analysis, and management of vehicle information to provide recommendations.
• Works well in a team environment by supporting departmental initiatives and goals.
• Provide excellent customer service, organizational skills, and communication skills (written and verbal)
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks, manual dexterity.
• Travel is isolated to nearby customer locations within assigned region.
• Occasional exposure to weather conditions, fumes, and noise

Preferred qualifications include:

• Associate degree or 5 years fleet experience preferred.
• Works well in a team environment by supporting departmental initiatives and goals.
• Knowledge of federal, local, and state laws within region to support compliance of all vehicles related records.