Concierge

Job Description

Job Description

We are currently seeking a concierge to join the team!

You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. You will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.

Benefits : Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Responsibilities

Welcome customers upon entrance and confirm reservations

Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements

Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel

Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

Arrange events, excursions, transportation etc. upon request from hotel residents

Answer the phone and make reservations, take and distribute messages or mail and redirect calls

Respond to complaints and find the appropriate solution

Qualifications :

Proven experience as concierge; experience in customer service or relevant role is an advantage

Proficiency in English; multilingual is strongly preferred

Excellent communication skills

Polite and confident with a great deal of patience

Ability in multitasking and time-management

Aptitude in resolving issues with a customer-focused orientation

High school diploma; degree in hotel management or relevant field will be a plus

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.