Information Technology Operations - IT Customer Service Representative

Title : IT Customer Service Representative

Location : Houston, TX 77010 Onsite

Duration : 4+ Months of Contract

Responsibilities :

As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Expert proficiency in Customer Satisfaction is required. Expert proficiency in Customer Technical Support is recommended. Additionally, expert proficiency in Quality Assurance is suggested.

Develop and implement strategies to enhance customer satisfaction and service delivery.

Collaborate with cross-functional teams to resolve technical issues efficiently.

Monitor and analyze service performance metrics to identify areas for improvement.

Provide training and support to team members to foster a culture of excellence.

Engage with customers to gather feedback and ensure their needs are met effectively.