Front Office Manager-Candlewood Suites Hattiesburg, MS

Front Office Manager Candlewood Suites

The Front Office Manager ensures exceptional guest service standards during all points of contact, including arrival, departure, and in-house experiences. This role oversees front desk operations through effective training, staffing, supervision, and supply management while proactively monitoring guest service scores, feedback, and brand compliance.

Experience & Qualifications

• Minimum 2 years of front desk leadership experience.
• Hyatt systems experience preferred (Opera, Colleague Advantage).
• High school diploma or equivalent required; Associate's degree or higher preferred.
• Proficiency in PMS systems, computer literacy, and financial management.
• Strong knowledge of loyalty programs, cash / credit handling, and hospitality law.
• Excellent communication skills, both written and verbal, with the ability to manage conflict with patience, tact, and diplomacy.
• General knowledge of local attractions and transportation.

Core Responsibilities

People & Training

Guest Service & Communication

Operations & Financial Controls

Safety & Compliance

Leadership & Administration

Physical Demands & Work Environment

Other Requirements

Equal Opportunity Statement

Blue Sky Hospitality Solutions is an Equal Opportunity Employer. We evaluate all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

Acknowledgment

I have reviewed and understand the responsibilities and requirements outlined above. I accept and agree to perform the duties of this position.