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Patient Service Specialist - Childrens Rehab Therapy

Patient Service Specialist - Childrens Rehab Therapy

Cleveland ClinicMedina, OH, US
30+ days ago
Job type
  • Full-time
Job description

The Power of Every One

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Patient Service Specialist - Children's Rehab Therapy

Location : Medina

Facility : Medina Childrens Therapy Services

Department : Therapy Services-Children's Institute

Shift : Day / Evening Rotation

Schedule : 7 : 00am-6 : 00pm

Job Summary

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.

A caregiver in this position works from 7 : 00AM - 6 : 00PM.

A caregiver who excels in this role will :

  • Provide a comprehensive, proactive and "Patients First" experience for patients and visitors.
  • Investigate, triage and resolve patient issues using the established HEART model.
  • Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
  • Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and / or departure desk activities and screening and scheduling of interpreter services.
  • Enter and maintain confidential patient information.
  • Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include :

  • High School Diploma / GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate's Degree and one year of experience OR Bachelor's Degree

    • Preferred qualifications for the ideal future caregiver include :

  • Knowledge of medical terminology
  • EPIC experience
  • Computer skills

    • Physical Requirements :

  • Dexterity sufficient to operate a PC and other office equipment.
  • Requires extended periods of standing, walking or sitting.
  • Good visual acuity through normal or corrected vision.
  • Must be able to navigate various locations and function in a fast-paced, hectic environment.
  • Ability to lift and transport up to 25 pounds.

    • Personal Protective Equipment :

  • Follows standard precautions using personal protective equipment as required.
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    Patient Service Specialist • Medina, OH, US