Summary
The Financial Counselor ensures that chemotherapy (specialty group) and other infusions / radiation therapy / radiology / surgical services meet medical necessity and appropriateness per insurance medical policies / FDA / NCCN guidelines. Initiates and coordinates pre-certifications / prior-authorizations per payer guidelines prior to services being rendered. The Financial Counselor counsels patients regarding their financial responsibility for treatment, educates and initiates enrollment in third party assistance programs that reduce patients' out-of-pocket expenses. Initiates enrollment in the Baptist Financial Assistance Program for self-pay patients and serves as a liaison between the patient and the Patient Assistance Team. Collects deductibles, co-insurance and prior balances and initiates payment plans. Performs other duties as assigned.
Responsibilities
Requirements, Preferences and Experience
Education
Preferred : Associates degree or 2 years of college level courses.
Minimum : Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Experience
Preferred : 5 years of business experience in a healthcare environment. Front-end collections experience desired.
Minimum : 3 years of business related office experience with 1 of those years being healthcare related experience.
Licensure, Registration, Certification
Preferred : CHAA
Special Skills
Preferred : Knowledge of oncology pre-certification requirements and guidelines.
Minimum : Ability to read and understand medical policies, compendiums, LCDs, and FDA guidelines. Must be able to multi-task and be flexible. Basic computer skills, ability to perform basic math computation, type 25 words per minute, and problem solving skills. Dealing with confrontational issues and high stress situations with patients, family, and physicians.
About Baptist Memorial Health Care
At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.
At Baptist, We Offer :
Job Summary :
Position : 6158 - Counselor-Finance
Facility : BMG - Central Business Office
Department : HS Financial Counseling Corporate
Category : Finance and Accounting
Type : Non Clinical
Work Type : Full Time
Work Schedule : Days
Location : US : TN : Memphis
Located in the Memphis metro area REQNUMBER : 24851