LEAD CUSTOMER SERVICE REP

Lead Customer Service Rep

The Contractor Network lead role follows established recruitment strategies in their assigned region, working towards meeting contractor recruitment goals set by Contractor Network Development (CND) leadership. Involves full-cycle recruitment from sourcing and onboarding Contractors to supporting relationships. Adheres to the Motili Culture related to respect for the individual, service to our customers and striving for excellence.

Position Responsibilities :

May include :

Recruit contractors through cold-calling and distributor referral strategies.

Database Integrity process onboarding paperwork for new contractors and track communication through Customer Relationship Management (CRM) software.

Introduce and handoff contractor relationships to Motili team members.

Identify problems and customer satisfactions issues, expected to resolve / escalate to Motili management immediately.

Respond to all incoming calls and email communications; expectation that messages from customers to be returned within one (1) business hour of receipt, if not returned immediately.

Interact politely and effectively with customers, fellow employees and business partners.

Receive or give direction mainly to contractors that Motili works with so that they understand fully what the job entails and what they need to do in order to complete the job, any special requests that the client has made or requires in order to close out a job; and effectively works as part of a team.

Identify improvement processes as necessary to maintain high quality, efficient, cost-saving processes across all tasks.

Participate in additional projects / activities to support ongoing business needs.

Nature & Scope :

Takes direction from supervisor / manager and works within well-defined instructions.

Provided direction and well-defined instructions to contractor Network Development Specialist I

Complies with all Company policies and procedures as well as Federal, State and local regulations

This position requires strong communication skills, as the specialist will interact with various teams and potential contractors.

The specialist will work independently and collaboratively with the CND leadership and marketing teams to meet recruitment goals.

The role demands a proactive approach to sourcing and onboarding new talent, ensuring they are well-equipped to succeed from the outset

Knowledge & Skills :

Strong working knowledge of the industry and recruiter practices and procedures

Demonstrated learning skills; ability to quickly learn the aspects of the Company as well as the role

Knowledge of and proficiency with electronic and information systems

Strong knowledge of MS Office Excel, Word, PowerPoint, & Outlook - Email / scheduling, spreadsheets

Background using CRM software tools preferred

Excellent customer service background and relationship management skills and negotiation skills

Problem solving, de-escalating and resolving conflicts within a work setting

Attention to detail and accuracy, effective organizational and time management skills

Ability to apply discretion, good judgement & decision-making skills and strong work ethics & integrity on the job

Effective verbal and written communication skills including interpersonal skills; establish positive work relationships

Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectives

Ability to work flexible hours to accommodate account / client needs

Experience :

1-2 years of successful customer service / marketing experience

Experience in talent acquisition or a similar role preferred

Education / Certification :

High School Diploma or GED equivalent required

Two-year Technical or Business Degree or equivalent combination of education plus experience desired

People Management : No

Physical Requirements / Work Environment :

Must be able to perform essential responsibilities with or without reasonable accommodations.

Work hours may occasionally extend beyond standard including days.

Reports To : Manager, Contractor Network Development

$25.00-$28.00 per hour

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV / AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.