Tier-1 Service Desk Technician

We are a quickly growing IT & WISP company looking to hire the right person from Juneau, Alaska. We are looking for intelligent self-starters that are easy going, have a good sense of humor, are both trustworthy and reliable, and most importantly, motivated team players. We desire candidates who have a passion for technology and wish to grow themselves and their career alongside the company.

We are currently hiring for a Full-Time, Tier-1 Service Desk Technician, to work in-office, Monday through Friday from 8am-5pm.

The candidate will be involved in all front-line aspects of IT support our clients. The position is responsible for providing Tier-1 support for customers' hardware, software, and network-related problems and questions. They will be responsible for answering customer support phone lines, generating trouble tickets, and working with higher-level technicians and the operations manager to ensure customer problems are addressed and resolved quickly and efficiently. Technical skills and experience are desirable in addition to situational awareness in all aspects of a surrounding tech environment.

Knowledge & Experience (Preferred)

• At least two years' experience in IT service
• Customer service background
• Ability to use online resources to aid in issue resolution
• Solid experience in Mac and PC support
• Solid grounding in core Microsoft Office applications (Word, Outlook, etc.)
• Strong troubleshooting methodology
• Strong data privacy and security practices

Interpersonal Skills

What to Expect :

You will be primarily fielding calls from IT clients at our office. Working with other staff, you will be primarily responsible for resolving client problems as you are able and escalating any issues outside of your technical abilities.

In General, You Will :

Compensation / Benefits

We care much more about who you are as a human being than we do about your tech experience and the list of skills on your resume. If you recognize yourself as being a perfect fit for our excellent and highly aware team, please write us a cover letter and describe why you think you'd be a perfect fit with us.