Bilingual Patient Account Representative (Spanish)
- Full-time
- Quick Apply
Are you passionate about helping people and providing top-notch customer service? Do you thrive in a fast-paced, team-oriented environment? If so, Medical AR Management Services wants YOU to join our growing team as a Patient Account Representative!
About Us
Medical AR Management Services, located in Houston, TX, is a dedicated medical billing company specializing in pathology, radiology, and anesthesia services. We partner with healthcare providers to streamline their revenue cycle and ensure accurate reimbursement.
Position Summary
The Patient Account Representative is responsible for handling the majority of inbound calls from patients , obtaining and verifying patient information, and determining eligibility - all while delivering excellent customer service and adhering to HIPAA and company policies.
Key Responsibilities
Professionally represent clients as their billing office
Promptly answer incoming calls and minimize hold times
Obtain and verify patient information through phone interviews
Determine eligibility by comparing patient data against requirements
Clearly explain procedures, answer questions, and provide accurate information
Assist patients with general inquiries, requests, and concerns
Route calls to the correct department or individual as needed
Identify situations requiring escalation and involve appropriate parties
Take and deliver detailed, accurate messages promptly
Manage multiple calls and tasks simultaneously
Maintain a professional, empathetic, and calm demeanor with all callers
De-escalate calls from upset or irate patients to resolve issues
Work and resolve bad address and assigned reports
Assist with report responses in a professional manner
Complete assigned tasks competently and on time
Comply with all state / federal regulations, HIPAA, and PHI guidelines
Perform additional duties as assigned to support business needs
Required Skills & Qualifications
Bilingual (English / Spanish) - Required
2+ years of experience in a call center environment
High School Diploma or equivalent
Strong attention to detail and ability to prioritize multiple responsibilities
Exceptional professionalism, communication, and customer service skills
Proficiency in phone communication, active listening, data entry, and customer focus
Basic computer skills (Windows, MS Word, MS Excel, Internet)
Comfortable learning new software and using online resources
Commitment to superior customer service and teamwork
Excellent attendance record
If you are passionate about helping patients, thrive in a fast-paced environment, and want to join a team that values Teamwork, Integrity, Expertise, and Relationship, we'd love to hear from you.
Apply today to join Medical AR Management Services and make a difference every day!
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