Client Service Supervisor

Client Service Representative Supervisor

VCA Old Marple Animal Hospital is seeking an experienced Client Service Representative Supervisor to join our well-established, multi-doctor, 24 hour emergency / general practice located in Springfield, Pennsylvania.

We are seeking an experienced Client Service Representative Supervisor to join our team, minimum five years customer service experience required. We are looking for a personable yet highly professional "service extraordinaire" to join us in delivering excellent client care.

Why We Need You :

As the face of VCA, the Client Service Representative Supervisor sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

The CSR Supervisor is the pivot around which the hospital operates and is responsible for, including but not limited to :

• Supervising the CSR staff fairly and respectfully, maintaining the utmost trust with management
• Excellent client services skills, phone skills, computer skills
• Must be friendly, outgoing, "people-oriented"
• Greeting visitors, answering telephones, scheduling, confirming appointments, checking clients
• In / out, processing payments
• Light cleaning and other duties
• Background in management
• Hiring, reviews, disciplinary actions, scheduling, employee relations and communications, time clock maintenance, general supervisory duties

Position includes days, evenings, weekends and holidays.

Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).