Servicing Default Prevention Specialist I - Houston Office

Company Description

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!

Job Description

Servicing Default Prevention Specialist I is an entry level position in Servicing Default Prevention. This position will be responsible for handling outbound and inbound calls as necessary to assist borrowers or heirs and explain their options on loan resolution. This includes proactively reviewing loans to determine workout solutions for borrower or heirs in difficult situations.

Primary Job Duties:

• Handle outbound/inbound calls as necessary to assist borrowers or heirs in default education and explain their options on loan resolution in compliance with FHA or investor requirements.
• Communicate with borrowers or heirs to assist where needed by engaging the subservicer to ensure the best customer service.
• Effectively work with subservicer to ensure any escalated borrower situations are resolved.
• Educate borrowers or heirs on all workout options to include Repayment Plans, At-Risk Extensions, Short Sale, or Deed-In-Lieu for foreclosure avoidance.
• Communicates regularly to interrelated departments within the company to successfully serve the customer, both internal and external.
• Analyze and respond timely to subservicer or investor requests for workout solutions as needed.
• Communicates any issues with upper management that may put Longbridge or its investors at reputational risk.
• Skip tracing to locate borrowers, alternative contacts, or heirs.
• Analyze and respond timely to subservicer on data reconciliation and exception reporting.
• All work efforts are to be documented in the Bridge Online Servicing Solutions (BOSS) system.

Qualifications

• Any mortgage experience is preferred but not required
• Bi-lingual a plus
• Precise attention to detail
• Ability to multitask and work well under pressure
• Excellent communication and customer service skills
• Skilled in the use of computers and related software applications, specifically Internet Explorer, Microsoft Outlook, Microsoft Excel and Word
• High level of integrity and trust
• Must be able to work in the office Monday - Friday start time 7:30am -

Additional Information

• Working in a growing and dynamic industry
• Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is a non-exempt role
• Target base salary range is 43K- 48K which is based on various factors including skills and work experience.
• In addition to base salary, this role is eligible for a competitive additional compensation program via monthly production bonus that is based on individual performance.
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.

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