Technical Project Technician - T1

Title : Tier I Project Technician

Location : Nashville, In Office

Status : Full time / Exempt

Reports to : Project Manager

Responsibilities

• Provides timely and accurate updates to clients and the internal team on project status and issue resolution.
• Troubleshoot various platforms such as Microsoft Windows (All Versions), Mac OSX, Windows Server (All Versions), SQL Server, MS Exchange, Active Directory, Terminal Services, Microsoft Azure, VMWare, Meraki, Cisco, Aruba, and more including various networking protocols such as VPN, TCP / IP, etc.
• Communicate in layman's terms complex technology to customers in person and over the phone.
• Assist in the rollout of large projects, including installation of computers, servers, firewalls, switches, APs, and more, as well as using network planning / tuning software to ensure adequate Wi-Fi coverage.
• Utilizes our organization's monitoring software / hardware used in the maintaining the client's systems and network infrastructure.
• Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance.
• Assesses system performance. Sets up and observes network, systems and peripherals. Recommends and implements upgrades or improvements. Resolves system related problems and offers technical assistance to users.
• Monitors performance and maintains security of systems and LANs. Work with multiple hardware and software platforms.
• Perform Disaster Recovery functions for supported end clients.
• Coordinate with Sales Staff and Management, as well as other technical staff on project planning, and implementation.
• Provides intensive research and project scoping for requested projects to provide accurate project tasks, estimated hours for tasks, and project summary that includes critical user experience and timeline considerations.

Requirements and Qualifications

Key Competencies

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.