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Design & Service Center Manager - Signet Jewelers - Westminster City Center
Design & Service Center Manager - Signet Jewelers - Westminster City CenterSignet Jewelers Limited • Westminster, CO, US
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Design & Service Center Manager - Signet Jewelers - Westminster City Center

Design & Service Center Manager - Signet Jewelers - Westminster City Center

Signet Jewelers Limited • Westminster, CO, US
3 days ago
Job type
  • Full-time
Job description

Design & Service Center Manager - Signet Jewelers - Westminster City Center

Design & Service Center Manager - Signet Jewelers - Westminster City Center

Apply at our career site. We have opportunities for growth, from Apprentice Jeweler to Bench Jeweler, in a promote-from-within environment.

Title : Design & Service Center (DSC) Manager

Reports To : DSC District Manager

Reporting to this Position : Administrative Coordinator, Jewelers, Jeweler Apprentices

Job Summary : The DSC Manager oversees daily operations, leads a high-performing team, manages workflow, ensures quality, and drives key metrics such as on-time delivery and profitability. Responsibilities include recruiting, training, mentoring, and supporting store repair needs.

Essential Duties :

  • Follow quality control procedures and provide estimates within 24 hours.
  • Order parts promptly and communicate job status to stores.
  • Manage team schedules, oversee operations, and ensure safety and security.
  • Support store repair sales and participate in district meetings.
  • Perform minimum jewelry skill level of B and strive for higher levels.

Administrative Responsibilities :

  • Oversee daily DSC operations, inventory, shipping, and billing.
  • Maintain equipment and safety standards.
  • Monitor performance metrics and report weekly results.
  • Coordinate team schedules and ensure compliance with policies.
  • Supervisory Responsibilities :

  • Recruit, train, coach, and hold team members accountable.
  • Conduct performance appraisals and regular team huddles.
  • Qualifications :

  • Proven customer service and team performance management skills.
  • Effective communication and coaching abilities.
  • Experience with performance metrics and managing multiple tasks.
  • Leadership qualities and minimum jewelry skill level of B.
  • Certificates & Education :

  • Valid driver's license.
  • High School Diploma or GED; degree preferred.
  • GIA Gemology training preferred.
  • Physical & Work Environment :

  • Stand for long periods, handle merchandise, lift up to 25 lbs., travel as needed.
  • Moderate to high noise levels, varied hours including weekends and holidays.
  • Pay rate : $26.44 – $30.10, based on experience.

    Signet is an equal opportunity employer promoting diversity and inclusion. We encourage internal candidates to apply through our online registry system.

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    Service Center Manager • Westminster, CO, US

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