Fraud Analytics and Innovation Lead Analyst - Authentication Strategy

Fraud Analytics And Innovation Lead Analyst - Authentication Strategy

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Summary

This job is responsible for performing more complex analysis aimed at improving portfolio risk, profitability, performance forecasting, and operational performance for consumer products and related divisions, such as credit cards. Key responsibilities include applying knowledge of multiple business and technical-related topics, independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with business counterparts within the line of business and partner organizations (e.g., Risk, Product, etc.). Are you a strategic and analytical thinker who wants the chance to have a real impact on the business? Are you fascinated by fraud activity in a quickly evolving world and finding ways to prevent it? We are investing heavily in new capabilities and have built a strong team of seasoned fraud leaders and industry experts to lead the programs. We are looking for someone who can lead the Contact Center and Interactive Voice Response Authentication Strategy and drive the transformation agenda and roadmap. This is a broad, high visibility role that offers great opportunities to influence "what" and "how" we deploy strong best-in-class capabilities to protect the bank's and our clients' money.

Responsibilities

Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance

Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics

Identifies business trends based on economic and portfolio conditions and communicates findings to senior management

Supports execution of large scale projects, such as platform conversions or new project integrations, by conducting advanced reporting and drawing analytics based insights

Partner across organization lines including Fraud Strategy, Technology, Risk & Compliance in the development of IVR & Contact Center authentication strategy and roadmap

Ability to translate complex findings into clear, actionable recommendations for key stakeholders

Leverage insights from data & analytics, industry forums, and channel partners to identify and drive new ideas on improving customer experience, operational efficiency, and reducing fraud risk

Develop compelling vision and data driven business cases for transformation initiatives

Lead efforts to prioritize investments in IVR & Contact Center authentication capabilities

Build and maintain a coalition of executive leaders and process owners to develop and drive the IVR & Contact Center authentication agenda. Facilitate regular routines for stakeholders and senior executives

Build and lead cross-functional teams to solve complex, high impact business problems

Develop and oversee the execution of the IVR & Contact Center authentication roadmap

Develop integrated scorecard to monitor authentication performance and stability of IVR & Contact Center channel. Analyze performance to identify and address emerging trends

Required Qualifications

4-year college degree in quantitative field

Minimum 3 years' experience in analytics and managing risk

Experience conducting fundamental analysis to understand and quantify key economic drivers

Strong strategic thinking and problem-solving skills (ability to frame a complex problem, evaluate options, and develop a plan to address)

Track record of being able to break complex problems down and develop a clear strategy / action plan

Ability to identify high value opportunities

Experience influencing organizations and senior leadership to take action on identified opportunities

Strong communication skills / ability to explain nuanced topics at right approach and level of detail to influence an audience

Proven track record of working across organizational lines to successfully drive projects from idea to execution

Desired Qualifications

Experience in Interactive Voice Response / Contact Center analytics

Prior experience in developing policy and / or technology requirements for initiatives

Familiarity with analysis tools like SAS / SQL with analytical and strong problem-solving skills

Experience coaching and / or managing a team of analysts

Skills

Analytical Thinking

Business Analytics

Data and Trend Analysis

Fraud Management

Problem Solving

Collaboration

Innovative Thinking

Monitoring, Surveillance, and Testing

Presentation Skills

Risk Management

Data Visualization

Interpret Relevant Laws, Rules, and Regulations

Issue Management

Oral Communications

Written Communications