Director of Event Technology I- Atlanta

Director, Event Technology

The Director, Event Technology I- Salaried Non-Exempt is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will manage less than two Full-time team members, venue revenue less than $3M and report to an Area Director, Venues, Regional Director, Venues or RVP, Venues.

Key Job Responsibilities

Venue Partner Relationships

• Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
• Services events and act as a point of escalation when needed.
• Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
• Consults with Venue Sales Leadership on sales strategies
• Participates in business review presentations.

Financial Management & Reporting

Operations Management

Technical Ability

Sales Management

Customer Service

People Development

Job Qualifications

This section consists of skills and abilities for an employee to perform the job at a satisfactory level (education, experience, skills & abilities, certifications, languages etc.)

Competencies (by Core Values)

This section lists the Competencies that are required for this job. Please refer to the Competency Selection Tool to choose 6 10 Competencies for this role. Add the selected Competencies to the job description. If you have any questions, contact your HR Business Partner.

Physical Requirements

Team members must be able to meet the physical demands below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.