At Botrista, we are revolutionizing beverage culture with intuitive, Nature-guided drink-making technology. By empowering restaurants and establishments to expand their menus without added complexity, we are driving growth and innovation at the touch of a button. Awarded as one of the Best California Startups in 2023, we're rapidly deploying our solutions nationwide to deliver extraordinary beverage experiences to customers everywhere.
We are seeking an Technical Program Coordinator to support our field team in driving customer success and revenue growth. This role serves as the operational backbone for our field-ops organization, providing day-to-day support, data insights, and process optimization to ensure our account managers can focus on building strong customer relationships and driving business results.
Key Responsibilities
Daily Operations & Support
- Serve as primary point of contact for account managers, providing operational support and troubleshooting assistance for customer-related issues
- Coordinate resolution of escalated customer concerns, working cross-functionally with Product, Operations, and Technical Support teams
- Maintain communication channels and response protocols to ensure timely support
Data Analysis & Account Health
Analyze and audit account manager activities, customer engagement metrics, and account performance dataGenerate regular reports identifying at-risk accounts and growth opportunitiesMonitor key performance indicators including customer satisfaction, usage patterns, and revenue metricsProvide actionable insights to account managers and leadershipIssue Identification & Triage
Proactively identify issues with existing accounts through data analysis and customer feedback monitoringDevelop and implement triage processes to quickly categorize and route issues to appropriate teamsTrack issue resolution times and maintain account status dashboardsRevenue Growth Initiatives
Support development and execution of programs designed to increase account velocity and revenue growthCoordinate upsell and cross-sell initiatives, ensuring account managers have necessary resourcesTrack effectiveness of growth programs and provide optimization recommendationsPartner with Marketing and Product teams on account-specific growth strategiesRequirements
Bachelor's degree in Business Administration, Communications, or related field1-3 years of experience in customer success, account management support, or sales operationsStrong analytical skills with experience in data analysis and reporting toolsExcellent communication and interpersonal skillsExperience with CRM systems (Salesforce, HubSpot, etc.) and data visualization toolsProven ability to manage multiple priorities in a fast-paced environmentCustomer service mindset with strong problem-solving abilitiesStartup or tech industry experience preferredBenefits
Fully company-paid Medical and 99% company-paid Dental and Vision Insurance15 days Paid Time Off, 7 sick days, 14 holidays, Wellness Benefits, Cell Phone and Internet reimbursement, 401KEligible for stock optionsBeautiful new SF officeFree beverages with our DrinkBot Pro, snacks, and free lunches on Monday and WednesdaysSalary Range : $70,000 - $95,000
Plus stock options and performance bonus
