Sr. Manager, Implementations

Senior Manager For Client Implementations

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary : As the Senior Manager for Client Implementations, you will lead and manage client implementation activities and staff across locations in support of the designated lines of business (LOB) products and clients of CVS Caremark. In addition, you will manage projects related to process improvement, SOPs, training, and the maintenance & development of implementation tools and staff as assigned. Contractual compliance, organizational risk identification / mitigation, escalated issue resolution, and sales support are required. You will work independently in a self-directed team environment and work cross-functionally between interrelated departments linking departmental objectives to corporate objectives. Additional responsibilities include :

• Mitigating client / member risks and internal risks through comprehensive understanding of the organization and any impacts of project components, in both proactive and reactive resolution circumstances.
• Mitigating compliance and regulatory risks associated with the implementation.
• Partnering with sales, marketing, benefits, and other functional areas to facilitate operational procedures and implementation processes for client setup.
• Leading a team of Implementation Managers (IMs) and providing expert support through the implementation process of gathering client requirements, clarifying client intent, translating client requirements for entry into CVS operating systems, and defining reporting and communication needs.
• Managing, forecasting, and communicating resource capacity planning and client pipeline assignments, while ensuring quality and service standards are met, including contractual deliverables and overall client satisfaction.

Required Qualifications : 5+ years of client relationship management experience, with proven client implementation and project management experience, within a healthcare / PBM, account services, customer service, non-IT client implementations, or related industry. Future travel to client meetings or onsite training may be required 10-25% depending on specific role.

Education : Bachelor's degree required; may consider comparable work experience.

Pay Range : The typical pay range for this role is : $75,400.00 - $165,954.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people. We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.