Manager of Scaled Customer SuccessVirtualVocations • Lowell, Massachusetts, United States
Manager of Scaled Customer Success
VirtualVocations • Lowell, Massachusetts, United States
3 days ago
Job type
- Full-time
Job description
A company is looking for a Manager of Scaled Customer Success to oversee a newly launched customer success team.
Key Responsibilities
Hire and manage the Scaled CSM team
Implement customer success strategies and automate customer engagement
Monitor team activities and ensure effective customer onboarding and support
Required Qualifications
3-5+ years of experience in Customer Success or related roles
1-2 years in a team leadership or supervisory role
Experience managing high-volume customer portfolios
Familiarity with customer success automation tools
Background in SaaS, tech, or B2B industries
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Manager Of Customer • Lowell, Massachusetts, United States
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