Administration Operations Analyst

The Administrative Operations Analyst is responsible for overseeing daily operations of administrative applications and processes, ensuring efficiency, compliance, and continuous improvement. This role involves support of daily administrative operations across the firm as a member of the Firmwide Administration Department, managing firmwide administration contracts, monitoring and reporting performance metrics, and providing actionable insights to senior management.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Operational Management

• Manage daily operations of administrative applications provided by third party vendors.
• Troubleshoot identified issues with third party vendors and users to ensure prompt resolution.
• Partner with cross-functional teams to support business operations across the firm.
• Provide prompt and effective communication with external vendors and internal stakeholders.Help incorporate tools and systems from completed administration projects into ongoing operations.
• Ensure smooth execution of workflows and adherence to established procedures.

Reporting & Analysis

• Create and deliver regular reports for senior management.
• Collect, organize, and analyze operational data to identify inefficiencies and trends.
• Recommend process improvements based on data-driven insights.

Contract Oversight

• Monitor contract compliance and ensure adherence to terms.
• Manage contract lifecycle, including renewals and documentation.

Documentation & Compliance

• Create and maintain procedure documents to support operational consistency.
• Develop and maintain Standard Operating Procedures (SOPs) for all administration workflows
• Ensure compliance with internal policies.

Performance Monitoring

• Track and monitor operational KPIs and process performance.Recommend corrective actions to improve efficiency and effectiveness.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

Bachelor's degree with 5+ years of related experience; or equivalent combination of education and experience. Prior experience working in a fast-paced environment is desirable. Professional services or law firm experience is preferred.

TECHNICAL SKILLS:

Strong analytical skills with proficiency in data analysis and reporting tools. Demonstrated proficiency in Microsoft Office Suite including Teams, Share Point, Excel, PowerPoint, Outlook and Word. Demonstrated ability to use legal and financial research systems is desirable. Proven aptitude to learn new software applications.

LANGUAGE SKILLS:

Ability to speak effectively with all levels of clients and professional and support staff. Interpersonal communication skills necessary to maintain effective relationships with partners, attorneys, clients and staff and to exhibit a high degree of responsiveness, diplomacy and professionalism in these interactions. Ability to effectively and promptly respond to common inquiries or complaints from all levels of professional and support staff, clients, regulatory agencies, or members of the business community. Ability to read and interpret documents such as operating instructions, procedure manuals, general business periodicals, professional journals, technical procedures, governmental regulations, financial reports, and legal documents.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, proportions, percentages, area and circumference.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables. Exhibit independent thinking and decision making. Ability to think strategically, develop tactics and execute pragmatically.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, documents, books, pen/pencil, paper, controls and manipulate a keyboard, and input data into a PC; and talk or hear. The employee is frequently required to walk. The employee is occasionally required to use hands to prepare correspondence and reports on a personal computer. The employee is occasionally required to stand and reach with hands and arms. And stoop, kneel, bend, crouch or crawl. Ability to operate a variety of standard office equipment including a computer, copy and facsimile machines. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

OTHER SKILLS and ABILITIES:

Demonstrated ability to multi-task and be detail-oriented with strong organizational skills. Strong analytical and communication skills both oral and written. Excellent organizational and planning skills with ability to prioritize multiple tasks and projects to meet deadlines. Outstanding creativity; flexibility and persistence; motivation and energy with the ability to work with little supervision and collaborate with other members of the team. Ability to work overtime when needed. Work occasionally requires more than 40 hours per week to perform the essential duties of the position. A tolerance for uncertainty and an ability to prioritize and complete simultaneous projects with minimal supervision. Strong project management skills. Project and team management experience with attention to detail and a willingness to roll up sleeves and operate at whatever level is needed to accomplish tasks. Thorough understanding of technologies that can be applied to firm operations and enhance working efficiency. Ability to work in a fast-paced environment with strict deadlines. Ability to exercise discretion with confidential and sensitive information. Must be able to perform essential duties of the position with time constraints and interruptions. A strong client service approach and team orientation. Demonstrate good judgment, tact, and flexibility under pressure in a mixed-matrix environment with many stakeholders and potentially competing priorities.

The expected annual salary range for this position is $70,000- $80,000. The salary offered in any location will be determined by a wide range of factors, including, but not limited to, experience level, education/training, geographic region, and relevant skills. BakerHostetler offers a comprehensive and competitive benefits program, including group health, dental and vision insurance, paid holidays (11 days), 401(k) plan, parental leave, family care program, wellness program, life and accident insurance, and short and long-term disability.

Baker & Hostetler LLP is an Equal Opportunity Employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.