Lobby Service Manager

Job Description

Job Description

Description :

Under the direction of the Area Branch Coordinator and in compliance with established policies, procedures and regulations, supervises the efforts of the Branch Personal Bankers and Teller functions and is trained to perform a variety of duties related to the Personal Bankers, Tellers, and Branch Activities.

This role offers an exciting opportunity to oversee daily operations, drive business growth, and foster a positive customer experience within a supportive and professional environment.

Key Responsibilities :

• Oversee daily branch operations to ensure efficiency, compliance, and excellent customer service
• Lead, motivate, and develop branch staff to achieve individual and team goals
• Manage customer relationships, resolve issues, and promote banking products and services
• Manage all branch audit requirements
• Attends all supervisor meetings and assists staff with any required training
• Achieve branch sales targets and contribute to the overall growth of the bank
• Ensure adherence to banking policies, procedures, and regulatory requirements
• Monitor financial performance, prepare reports, and analyze data to inform decision-making
• Maintain a high standard of operational risk management and security

Skills and Qualifications :

Schedule :

Requirements :

Minimum Level of Education

Skills and Abilities Required